It is the policy of visumvietnamonline.com to protect and preserve the privacy of its users and customers, and the confidentiality of the information they provide, subject to conditions described below. To demonstrate our commitment to privacy we encourage all of our current and prospective users to read this Privacy Statement carefully before using the system.
We are committed to providing the highest level of security and privacy. All transactions of user authentication including credit cards processing through PayPal (including paying with credit cards and PayPal account) are conducted using SSL (Secure Socket Layer) technology, supported by your browser, which encrypts all information that is sent out.
“SSL is a protocol developed by Netscape for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message.”
The Vietnam Immigration Department runs a no refund policy on all Vietnam visa related fees as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with visumvietnamonline.com you must contact us immediately to prevent any unnecessary cost being incurred. Once an application for an Approval letter has been made by us with the Immigration Department, we are unable to reimburse you the visa approval letter fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. visumvietnamonline.com cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information supplied by you. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issuance. Therefore, we strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.